ATTENTION: Babboe – Pause of Sales

ATTENTION: Babboe – Pause of Sales

5 Apr 2024: Update

The latest news from Babboe is as follows:

We would like to give you a brief update. We have now been able to inform customers and dealers in the Netherlands and Germany about the recall, the compensation and the approach. In other countries, discussions with local authorities are still taking place. As soon as we have reached an agreement, you will be informed about the solution for your cargo bike. “

 

29 FEB 2024: Overnight the NVWA (the Dutch equivalent of the ACCC) posted a potential recall action for the following models

Babboe City

Babboe City-E

Babboe Mini

Babboe Mini-E

 

Babboe has announced that they are initiating a recall in the Netherlands as a result.

Babboe have a site where customers can input their frame serial number, and be advised of action to take.

The frame serial number is located on the barcode sticker on the front of the seat tube.

We have tested the site this morning with frame numbers we have available, and they are not being recognised. At this stage, we are unsure if this is a setup issue, or other and will continue to monitor and report.

We are waiting to discuss with Babboe as to whether this recall is a mirror of the previous recall that was completed in 2019, and did not affect any customers in Australia, or if subsequent models are involved, and what the issues are.

We will also confirm what the reported issues are.

In the meantime, we are recommending an inspection of the main frame tube where the radius goes into the seat tube. Any signs of damage to the paint surface owners should immediately stop riding the bike and contact their nearest Babboe dealer. This was the issue of the previous recall

Please send through your contact details so you can be added to our list to keep updated.

 

If you could include:

Name, Address, Contact Email and Telephone number

Model of bike, approximate age, Serial number, Any modifications made.

Dealer bike purchased from (if relevant)

 

We have contacted the ACCC and informed them of the situation, and at this stage are happy with steps being taken.