Cargocycles Customer Reviews

Excellent service and support from the guys at Cargocycles and I would highly recommend them! Among other things, I had some very specific questions around e-bike importation regulations in Australia and they were able to correctly guide me through the process. Very knowledgeable and their guidance was very much appreciated.

These guys are great! Coped with my novice status very well and were so helpful setting me up to carry my grandfather in a cargo trike. Couldn’t have asked for more!

Massive thanks to the team at Cargocycles. My kids and I couldn't be happier. Special shout out to John who walked me through a handful of options and landed on a real winner. Highly recommend making the trip here and speaking to the staff if you are looking at a cargo bike but haven't had the experience of riding one before.

Gary could not have been more helpful and knowledgeable. He listened to the challenges I have with my disability and offered very perceptive and possible adaptations. A thoroughly professional service. Thank you Gary.

the experience i received from the various staff at Cargocycles has been wonderful including the both customer care and the the bike. I recommend this organisation to anyone interested buying a bike. I bought a trike as i have not ridden a bike for 50 years liz

At 74 years old I fancied an electric bike and found the staff at Cargocycles very professional, knowledgeable, informative and patient. And the bikes are fantastic too! Very, very happy with my Benno E- Joy.

The ultimate in personalized service - was guided to my new e-bike (an Ave SH11) after a lot of advice… on sale as well… and it has transformed my commute. Can’t recommend too highly- the best in informed and efficient ebike supply and nothing but the best in service and value.  

The service at Cargo Cycles is incredible and the quality of the products they sell exceptional. I bought an electric bike 5 years ago and their service and support has been fantastic all the way. Nothing is ever too much, they answer every question (even the dumb ones), they are easy to contact and well organised. I warmly recommend them.

Purchased some accessories for my Yuba and was very happy with the service provided. Firstly, I received a text message providing tips on installing one particular part based on their experience with it (which was very much appreciated when I installed it). Then when one item was incorrectly sent, they let me keep it and issued the correct one that day via express post. Excellent customer service, highly recommended.

The service at Cargo Cycles is incredible and the quality of the products they sell exceptional. I bought an electric bike 5 years ago and their service and support has been fantastic all the way. Nothing is ever too much, they answer every question (even the dumb ones), they are easy to contact and well organised. I warmly recommend them.

I had great service today, especially from Lewis. They even loaned me a bike to get home after dropping my bike off, which made my life soooo much easier! Thanks Team

Very helpful and informed staff, excellent customer service especially to me as a disabled client. Can't speak highly enough of all aspects of this experience with Cargocycles

So impressed with the customer service, went out of their way to help me, even as a customer based in another city. I bought accessories for my Yuba Supermarche cargo bike in their store a few years ago, and now needed some new parts. Ended up calling them yesterday – and instead of trying to extract the most $$$ from me, they went above & beyond & were really nice. My order is already on its way. Appreciate your help Tony & Fiona!

I purchased a Benno e-bike recently and couldn’t be happier. Tony & the crew helped me pick the right bike for commuting, kids and work. Impressive bike and great service. Highly recommend. See you guys at the next service.

We got several bikes from Gary and his team. The service was friendly, informed and non pressurised. They delivered on what they discussed and more. Was a pleasure dealing with these guys, and on top of this the bikes are amazing! Highly recommend 🚲⚡️

Cargo Cycles go above and beyond with their customer service. Always helpful and super knowledgeable with electric bikes. When things needed fixing on my bike they always kept in contact with me. I would rate this place 5 stars! Highly recommended.

Very helpful staff, really went the extra mile to fix my old cargo bike. Communication was excellent.

The absolute best customer service. I was looking for specific Ortlieb pannier bags which have been hard to find. Cargocycles had similar items but not exactly what I wanted. Matt tracked down exactly what I wanted at another store and arranged for me to pick them up. This is so different to my experience at other shops, where they've tried to sell me stuff I didn't want. I'll be back to Cargocycles whenever I'm looking for an accessory.

Thankyou Cargo cycles for the easy transaction Online and communication in purchasing the Opair 3 bike for my son. My Son is enjoying the great ride, getting out and about on his new Bike. we have been asked about the bike by people also interested for their family members. Highly recommended Cargo Cycles Thankyou

Massive thank-you to Gary, Tony and the service team. Cargocycles are the only bike shop in all of Melbourne to supply and fit the rare gear system on my bike that needed to be replaced. Service was excellent and pricing very reasonable.

A few months ago, I received a big box full of CargoCycle. I had opted to put it together myself. I’m no bike mechanic, but I do have an array of tools and generally know what to do with them, and I got it together myself in half a day without too much grief – just the odd thing needed ‘persuading’. Riding is easy, with nicely spaced gears (I rarely use anything above 6th) and it becomes even more stable with a load. Many friends have given it a try, and are impressed with how easy it is. They all remarked how much it is like riding a normal bike. Since its arrival, it has become a big part of our regular transport options. The hub gears take a few weeks of breaking in, and the rear hub brake also takes a while to reach its optimum. (The front V-brake stops the bike well from the get go). Generally three days per week I’ll drop off our 2.5 yr old to childcare, and then ride it the 4.5km into work. It is a ‘happy’ bike to ride. Provided you’re not in a hurry, it’s just so comfortable and enjoyable. My daughter is rapt every time we take it, and sometimes quite disappointed when she learns that we have to take the car. We use it for shopping, and for the odd errand (picking up a mail-order esky from the Post Office for example). We live around 5km from Melbourne Zoo, so that has been, and will increasingly be, a common trip. There’s a few hills, but none that are too arduous. I’m also quite impressed by the dyno-hub. So much so, that I’m considering one for my other regular commuter bicycle. It puts out quite a lot of light, even at low speeds. I rode it (with daughter) in this year’s 50km route of the Around the Bay in a Day. It was first time I’d been on long, flat routes with it. I was amazed how quickly you could get along. Pedal a bit, up a gear, pedal a bit, up a gear. Soon I was passing many of the riders, with no real effort (I was pacing myself). The bit that did require some effort… well, let’s say I was happy to see the top of Westgate Bridge… but the gearing certainly made it very achievable. On the whole… if you are looking for a viable alternative to a car for many of your shorter trips about your neighbourhood, with the prospect of some longer trips, I think it’s a great option.

Before starting Cargo Cycles, we imported two sample cargo bikes for evaluation. We kept one and sold the other – Brian was the lucky buyer. There were a few components that we wanted to change, and we upgraded the sample bikes to be as close as possible to the production spec. Unfortunately the sample bikes’ front brakes couldn’t be upgraded, so they retained the original front caliper brake for some time before they could be upgraded to the more powerful V-brake of the production bikes.

Brian makes the following comments:

I’ve had the cargo bike for 2 months now. I use it every weekend. My 2 young kids love going in it. We travel about 20km most weekends. The bike is very easy to handle and balance. My wife hasn’t ridden a bike for 4 years and she managed to take it for a quick ride. If you often ride a bike you will have no problem with this bike. It isn’t slow to ride either. I ride a fairly good road bike to work (70km round trip). I’ve actually taken this cargo bike for a 70km ride with a full load. It only made about 50 minutes difference over that 70km. On the flat it goes great. The hills are a lot harder of course.

Pros

– Easy to handle – Great storage – 2 seat belts (3 point harness) – Easy to assemble – The Stand makes for safe loading on/off – Rear brake light – 8 Speed – I would buy it again.

Cons

– Front brake is not strong enough. I believe this is being addressed. I’ve replaced the front brake pads $30 and it makes a difference – With the rear lock on there is very little clearance with the standard tyres. I’ve taken the lock off, but I could have put a smaller rear tyre on.

We’re having a GREAT time on the cargo bike. My 17 month old lil girl is rapidly becoming obsessed with bikes – most in part to her loving Dad and her getting out and about on it. Off to the shops, off to cafes, around the lake, looking at people out and about, seeing other bikes. I’ve even got my partner out now on her own bike and we’re a biking family! The bike creates a lot of interest and people stop me me to ask about it (along with thumbs up when I’m riding, or people waving to me and my daughter). It makes them smile to see something like this trundling around.

The bike is used here on a daily basis. The kids love it. Our nanny has no drivers license yet, so it’s an ideal combination.

I’ve been minimising my car use lately and riding the Cargo Cycle between our nursery, our house and my factory. It’s a stretch of fairly flat road so it’s easy going on the big bike. I made the mistake of cutting across the golf course to our Chamber of Commerce meeting last night at the Golf Club and discovered it’s heavy pedalling in long grass! Here’s a shot of the bike in my workshop with a load of tools (about 50 kilos) I brought back from the nursery a few minutes ago. It easily handles big weights (I’ve had 100 kilos in it) as far as pedalling and handling goes. Steep hills are another matter of course! It has an eight-speed Sturmey-Archer hub gearbox, which is very clean as it allows for a chain guard and it seems like a very nicely made unit. Anyway I’m the agent for these things in Foster. I’m getting lots of interest in it as I pedal around the town and have one trader seriously looking at buying one. In Holland there is a longer version available which would certainly be very useful for tradesmen. This is a Chinese copy of the Dutch original, but it’s very well made. I like the way you can chat to people as you ride by. It saves lots of fuel and takes hardly any more time than using our diesel van, which I was driving up and down Station Road half-a-dozen times each day before I started using the bike. It’s taken me a short while to get used to it physically, although I generally walk the dogs a couple of times a day so I’m not totally unfit. But still, it gives me a heart and lung workout! Helps to burn off the boysenberry muffin I get each morning from Ando’s Bakery too. My plan was to use it as a local delivery vehicle for the nursery, and with a suitable cargo container we could use it for flower deliveries from our florist business too.

RideOn-JUN11-Zeit-Bikes Ride on Magazine recently reviewed one of our Zeitbikes Longhaul bikes and gave it an 86% rating. You can download and read the review here and check out Ride On magazine here.

Being a keen cyclist, when we had our little baby boy, we spent the first 10 months of his life researching ways for moving him on a bike. We settled on a bike trailer and used it extensively from when he was one year old to when he was two. Then we decided to get a rear bike-seat. We had this until he was 3. By this time, we had another baby and we were keen to find ways to move them both at once. After a lot of research and test rides, we saved up our pennies and went for a Long haul Box-Bike from Gary at Cargocycles. And it has been the best biking/lifestyle choice we have made. I wish we had got it first… We went for the e-assist model for a number of reasons. I do a lot of riding with our son (and will do with our daughter soon). We do weekly trips to the zoo, the museum, footy at the MCG and visiting friends in neighbouring suburbs. Apart from the odd holiday drive, we are close to car-free. Having the e-assist makes a big difference if you are going to use your cargocycle to go up hills or over 4 or 5 kms at a time. If the e-assist model was not around, I’d still get a box-bike, I’d just sweat a bit more!   Here’s a list of the things we love about our cargocycle:

• Reason number one is that it holds 1, 2, 3 sometimes even 4 kids. Only boxbikes can do that. Many cars can’t!
• Second reason is that “up-front” is so social and fun. We chat as we ride, he “reads” me books, we share observations, I can reach over to give him stuff, I can keep an eye on him/them, he can even sleep in the box (I added some extra seatbelts so he can sleep on the floor).
• Third reason is that it’s two-wheeled so it rides similar to a regular bike. The 3 wheel versions are great for short trips and wide bike paths, but the two-wheelers allow you more range, more manoeuvrability, can fit through tighter spaces and are quicker.
• It’s very good value. About ½ the price of the European models (which, by the way, don’t come with all the extras that the cargocycle does – which you need). Sure, its not the Mercedes Benz  that the European ones are, but I don’t drive a Mercedes car either. I’m confident that the quality is good enough to perform adequately for the course of the bike’s life. So far, so good! Gary also puts solid warranties on his bikes.
• Although initially seeming expensive, I reckon we will pay it off by the time the kids are out of it simply through not using our car for these trips (saving fuel/maintenance costs/parking fees/insurance premiums lower with less car-use, etc).

The only real downside is parking. You need a good sized spot to keep it undercover. We’ve had a ball in our cargocycle, our little boy really loves it and its just a really fun bike to ride! I should also mention that Gary has been an exceptional dealer to do business with. We had as many test rides as we wanted and he met us on the weekend to show us around his bikes. He has provided us with enthusiastic after-purchase service too.  Thanks Gary!

I got my electric bike from here and I am in love with the bike! I can't stop riding it, it's so much fun. The sales person was very helpful and didn't judge me for wanting an electric bike. I got a free basket , bike cover and my first bike service was on the house. all the service i received was top notch