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Customer Service

Shipping & Delivery

Delivery Terms & Conditions

Due to the size of the cargo bike, we use a commercial freight company for delivery rather than a retail courier. As such, there are some conditions that must be met to allow delivery.

Delivery address must be attended during business hours. Exact time of delivery can not be guaranteed.

Delivery address must be accessible by a medium sized truck. Narrow alleyways and home unit complexes are not suitable.

Recipient must be capable of receiving delivery of 1 large and 1 small carton. High-rise office blocks and apartments are not suitable.

If delivery is attempted and can not be completed, additional costs will be incurred, which will be passed on to the customer.

To avoid delivery problems, Cargo Cycles suggests having your cargo bike delivered to your local bike shop. This will also allow your shop to professionally assemble and adjust your bike (at a reasonable workshop rate). It is the customer's responsibility to make arrangements with their shop in advance. Cargo Cycles can provide a letter of introduction on request.

Freight

Delivery is at the cheapest rate we can find directly to you or your local bike shop. Contact us for an exact quote, ensure you send your full address.

Accessories

  • Victoria - $12
  • New South Wales - $12
  • South Australia - $25
  • Queensland - $25
  • Northern Territory - $40
  • Western Australia -
    • postcodes 6000 to 6499 - $30
    • postcodes 6500 to 6799 - $50
  • Tasmania- $25

Bikes

  • Victoria - $60
  • New South Wales - $80
  • South Australia - $130
  • Queensland - $140
  • Northern Territory - $190
  • Western Australia -
    • postcodes 6000 to 6499 - $180
    • postcodes 6500 to 6799 - $350
  • Tasmania- $120

*Shipping costs may vary due to the remoteness of your location, if the shipping cost is different than stated we will contact you to inform you of this before we ship the goods.

Privacy & Security

Cargocycles will not disclose your personal information to any other party without your permission.

Pricing & Ordering

Pricing

Prices start at $1599 (including GST), for the Zeitbikes Shorthaul model, Please see the product pages for other bikes in our range. Delivery to your home or local bike shop is extra. Please contact us for a quote. The boxes the bikes are packed in are fairly large so we really recommend delivery to a bike shop so that there is someone available during business hours to receive it. They are quick to assemble and use standard bicycle components so it is a simple job for a skilled bicycle mechanic to assemble one.

Ordering

Use the contact us form to request a formal quote document, with payment details. We prefer bank transfer, or can accept cheques, money orders, or credit card through Paypal (Paypal fees have become a bit silly lately so we have to add a contribution to the final cost).

Delivery of your bike will commence as soon as payment is cleared.

Discount available for wholesale, multiple orders and group buys - contact us for a quote.

Delivery and assembly

The cargo bike is delivered requiring some assembly and adjustment by a skilled bicycle mechanic. We recommend you engage the services of your local bike shop to carry out this work. We can approach a shop at your request, or provide a letter of introduction to assist you in arranging delivery and assembly at your local shop.