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The warranty offered on an electric bicycle is one of the most important things you need to know before making a purchase. A warranty shows that the seller is confident of their products and their ability to service those products. It shows that they are interested in selling a reliable product that will last a long time. But don't forget to check how a warranty claim will be processed - where do you have to take your ebike and how long will it all take and what costs might you have to pay? What's excluded, what is considered wear and tear, are there commercial warranties as well? And just as important - do the people there seem like they would know how to service it? Purchasing an electric bicycle from Cargocycles means that for the first 12 months, everything is covered and you'll have the expertise in our shop to quickly deal with any issues. Depending on the product purchased, there are many warranties that extend beyond the first 12 months. Generally you have to register the warranty of your ebike so that we both have a record of when you bought it and where. Details follow.
Cargocycles Bicycle Service Warranty
A 12 month service and parts warranty applies to purchases of eZee bike and Wisper bikes from Cargocycles in Collingwood. In a nutshell this means that in the first 12 months you won't pay a cent to keep your ebike running, other than the electricity to charge the battery. Bicycles that have been converted to electric bicycles using an eZeebike or Wisper electric bicycle conversion kit are only covered if the bicycle was purchased new from Cargocycles and the ebike conversion kit installation was carried out by us.
The service warranty includes a free 3 month mechanical service, and covers the cost of any replacement parts and repairs for 12 months. This means there is very little that can go wrong with your electric bicycle that can cost you any significant amount of money. The owner is responsible for bringing their electric bicycle to the store for warranties and taking it away again. Note also that it is a condition of this warranty that the 3 months service is carried out. Specifically, if we don't see your bike in the first 4 months after purchasing it, the 12 month service warranty is forfeited, because a stitch in time saves nine...
All eZeebike electric bicycles, purchased from Cargocycles, come with a manufacturer's warranty. Cargocycles or the distributor Glow Worm, with our assistance, is the agent for warranty claims.
The warranty covers all mechanical and electrical parts for 2 years, excluding wear and tear items. The battery, controller, motor and throttle are all covered for two years. Excluded items are things like brake pads, chains, tyres, pedals, gears and gear shifters. The full details of the warranty can be seen on Page 5 of eZeebike's electric bicycle user manual, downloadable here.
Wisper Bike Warranties
Wisper warrants many of its parts beyond the first 12 months according to the table below. Cargocycles or your local Wisper dealer with our assistance, is the agent for these warranty claims. There are conditions and exceptions to these warranties. Please make yourself aware of these on the Wisper website. Please note that while a Wisper bicycle purchased from the Cargocycles store in Collingwood comes with the 12 month service warranty, your local Wisper dealer may offer a different service warranty or none at all. In all cases, the parts warranties listed below below are valid. You can register your Wisper warranty on Wisper's website.
1 The main frame Six years 2 Gears, bearings, motor shell, hub motor,front forks Two years 3 Handle bar controls, brakes (excluding brake shoes and pads) One year 4 Controller and Charger Two years 5 Battery casing, battery leak, battery capacity step-down more than 30% Two year 6 Paintwork (excluding deliberate or accidental damage) Two years 7 Front axle, flywheel or chain wheel One year 8 Electro plating, on wheel rims, rack and kickstand One year 9 Other cases that render the bike unsafe to use. By negotiation
Electric Assist Kit
Our friends at EVS have developed an electric power assistance kit, to fit our cargo bikes!
The kit can be purchased as an upgrade to be shipped with your new cargo bike, or as a retro-fit kit for your existing bike.
A basic electric motor kit is $1095 plus delivery.
A new cargo bike with basic electric motor kit (lead-acid batteries) is $2390 delivered.
Upgrade either option to lithium batteries for an extra $600.
The kit includes a replacement front wheel built around a street legal 200W hub motor, a battery pack, controller, hand throttle, and charger.
The motor is geared to give maximum torque at low speed, to help accelerate up to speed or to help drag a heavy load up a hill. The motor freewheels without drag when not in use, allowing the rider to easily maintain cruising speed using pedal power alone.
Zeitbikes Shorthaul and Longhaul models:
Frame: painted or powder-coated steel (depending on colour) with heavy duty rear luggage rack and marine grade plywood cargo box
Gears: 7 speed Shimano Nexus hub gears
Brakes: Rear Shimano Coaster brake, pedal operated. We took the decison to use the coaster brake as a fully loaded cargo bike is pretty heavy. You can exert a lot of force with your feet and once you are used to the operation it is very smooth and quick to operate.
Wheels: 20" front, 26" rear, alloy rims, domed, double wall aluminium, black anodised with machined outer faces.
Handlebars, stem: Alloy quill stem and alloy bars
Stand: Four point kick-stand (under cargo box)
Cranks: Alloy, cotterless
The free extras:
Lights: Battery operated front and rear.
Guards: Front and rear mud guard, full chain case, rear elastic tie down
Rain cover: Attachable rain canopy for cargo box for carrying children and a box cover for general storage.
One size fits most. Riding in the upright "Dutch style" riding position, bike fit is much less important than for a road or mountain bike. The stem and saddle height can be adjusted to fit most riders.
12 months warranty for non-commercial use. Any part that fails during normal service will be repaired or replaced at our discretion. Does not cover any of the "free extras" listed above, consumables, or normal wear and tear. We really like our bikes and want you to recommend them. In the unlikely event you have a problem we'll make sure you are treated fairly and the problem resolved quickly and efficiently.
At the moment we only have metallic silver or black for the electric models. We can customise any colour you like for the next production run.
The uses of a cargo bike are limited only by your imagination.
- The cargo box has a bench seat with two harnesses, ideal for carrying one or two children (with cargo space to spare), in front of the rider where they can be seen and talked to. A cargo bike is ideal for the daily school run.
- The cargo box is nearly the same size as a shopping trolley, making the cargo bike ideal for doing the weekly grocery shop. Cargo bikes are stable to ride with a load because the centre of mass is so low.
- A cargo bike makes an eye catching publicity vehicle for any business that does local deliveries or other errands.
- Personnel and equipment transport on large industrial work site, they make great work cycles.
- Musicians (ever tried carrying your guitar or trombone on a bike?)
- Sports equipment (ever tried carrying a set of golf clubs or cricket kit on a bike?)
- Bike couriers, mail deliveries, paper routes...
- Taking the kids for icecream!
- One less car? With a cargo bike in your "fleet", you may find you no longer need a second car in the family. You may find that you don't need a car at all!